Returns & Exchanges
RETURNS & EXCHANGES POLICY
Hello and thank you for shopping with us! We are so sorry you are needing to make a return or exchange your order. Below is all the information you will need to know on how to go about processing your return or exchange.
All online orders are eligible for a full refund or store credit if returned to our Online Returns Department within 14 days of purchase.
- Merchandise must be returned to the address below within 14 days of receiving your order.
- Merchandise must be unworn, unwashed, and free of any damages.
- Merchandise must have all tags attached.
- All sale and items purchased at a discount are FINAL SALE. Please email us at firstname.lastname@example.org with any questions you may have.
- Final Sale purchases are not redeemable for any type of store credit, exchange or refund. We apologize for any inconvenience this may cause
- We DO NOT accept any returns of items bought at FESTIVALS. We do apologize in advance.
- All returns will be processed on the same card you purchased on. Please allow 3-7 business days for your credit card company to process your funds.
If your return does not meet these requirements, you will be contacted and the items will be returned to you. Please understand we reserve the right to refuse a refund if the items have any signs of wear, alterations, or damage.
If you have any questions about your order please contact email@example.com and one of our representatives will contact you within 24 hours.
Here's How To Return Your Order:
- Securely repack your items in the re-sealable package you received them in.
- Enclose a copy of the receipt and the return form filled out with the correct information to easily process your return
- Please mail your package back to the address listed below and either drop it off to the local USPS OR visit www.USPS.com/pickup to arrange for a free pickup.
Please ship your return package to the following address:
Festy Besty | Returns Department
Order # ________
636 Anthony Trail
Northbrook, IL 60062
Refunds & Processing Time
Once we receive your package please allow up to 14 business days to process it. Once it is processed and shipped you will be notified via email in which your oder came in on. Thank you for your understanding in advance!